Signal House Group Ltd- Privacy Policy

 Signal House Group Ltd (SHGL) (“We” “SHGL”) are committed to maintaining the trust and confidence of our customers and web site visitors by protecting and respecting your privacy. We use personal data for purposes solely related to developing, selling, supporting and installing our products. No data is sold, shared or transferred otherwise.

This policy (together with our terms of use and any other documents referred to within it) explains how personal data we either collect from you, or provided by you to us, is to be processed.

By contacting us and requesting commercial, technical and other information or by visiting you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection, the data controller is Signal House Group Ltd, Salcombe Road, Meadow Lane Industrial Estate, Alfreton, Derbyshire. DE55 7RG Our offices can be reached by email at or by telephone +44 1773 833255

Information we may collect from you

We may collect and process the following information from you:

  1. Information you provide to us

You may give us your personal information by filling in forms on our site (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you participate in discussion boards or other social media functions on our site, or any other activity carried out from time to time on the website where we may use data collection and also when you report a problem with our site. The information you give us may include your name, address, e-mail address, phone number, place of employment and job title.

  1. Information we collect about you

We may collection technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

How do we use your information?

If information is provided by you to us, we use your information

  1. a) to carry out our obligations to you as a result of any contracts entered into between you and us and to provide you with the information and services that you request from us
  2. b) to provide you with information about other services we offer that are similar to those that you have already inquired about
  3. c) to notify you about changes to our products and services
  4. d) to ensure that content from our company is presented in the most effective manner for you and for your systems.

If information about you is collected by us, we will use the data:

  1. a) to administer our projects and for internal operations, including commercial activities, design functions, manufacturing functions, statistics and analytics.
  2. b) to process sales orders, sales invoices, delivery notes and other relevant documentation.
  3. c) to process incoming purchase invoices, delivery notes and associated documents.
  4. d) to improve our service to our clients and ensure that data/information/content is presented in the most effective manner for you.
  5. e) to allow you to participate in interactive features of our service, when you choose to do so.
  6. f) to make suggestions and recommendations to you and other clients about products and services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our cookie policy.

Information Disclosure

We may share your personal information with any member of our group (our subsidiaries and direct partners) and support parties who engage or support Signal House Group Ltd commercial, engineering or manufacturing to provide product support to you.

We may share your information with selected third parties including:

  1. a) Analytics and search engine providers that assist us in the improvement and optimization of our site.
  2. b) 3rd party data processors needed to aid in providing communication services (email and live webinar training or live product support) on our behalf. We will require them to observe the intent of this Privacy Policy.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use at SHGL and other agreements; or to protect the rights, property, or safety of SHGL products and services, our customers, or others.

By submitting your personal data, you agree to this storing or processing. We will take all reasonable steps to ensure your data is treated securely and in accordance with this privacy policy.

If Signal House Group Ltd reasonably believes that you are or may be in breach of any applicable laws (e.g. because content you have sent/posted may be defamatory), we may use your personal information to inform relevant third parties such as your email/internet provider or law enforcement agencies about the content and your behavior.

Should Signal House Group Ltd be sold to or purchased by an external company in the future, the purchasing company will have ownership and access to all personal data held and managed by SHGL, to be used by the purchasing company for the same purposes only as outlined in this policy, and for which you had consented to.

Understand that, the transmission of information via the Internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Signal House Group Ltd may offer links from our website or emails to other websites, solely as a convenience to you. Using these links will result in your leaving the Signal House Group Ltd website. We are not responsible for, nor do we accept liability for, the personal information collection, use and disclosure practices of other entities to which our website may link. You should consult the privacy policy of these other organizations before providing personal information on their websites.

Information Access

Citizens of European Economic Area (“EEA”) member states have the right to access their data that we manage.

Future Privacy Policy Changes

Any future changes to our privacy policy will be posted on this page and, where appropriate.

Signal House Group Ltd- Cookie Policy

Signal House Group Ltd (SHGL) (“We” “SHGL”) are committed to maintaining the trust and confidence of our customers and web site visitors by protecting and respecting your privacy. Our cookie policy is set out below.

 Signal House Group Ltd (SHGL) (“We” “SHGL”) uses “cookies” to help us remember details of your visits to our website and all related websites, extensions, apps, domains and subdomains (the Site) including, but not limited to technical information about your visit e.g. traffic data, location data, browser language, your IP address, the previous website from which you reached us and the type of browser you use.
Our Privacy Policy will apply to our treatment of the information we obtain via our cookies.

A cookie is a small data file that is transferred to your device (e.g. your phone or your computer) which collects information, including personal information about you. This is to help us estimate our number of visitors and to determine overall traffic patterns through our website.

We may also embed external content and features from third parties within our website (cookies and other technologies such as web beacons and JavaScript) in connection with online services like website analytics and social media links (e.g. social media networks such as LinkedIn, Facebook, YouTube, Google+ and Twitter). This may allow them to collect information about your use of our website (including your computer’s IP address) which they may store in countries other than your own. SHGL does not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that websites own terms and policies. You can find more details in the privacy policies for those services, including information on how to opt-out of certain conduct.

Managing and disabling Cookies

You can choose to not accept the setting of cookies.

If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of all of SHGL’s services. If you use your browser setting to block all or some cookies (including strictly or technically necessary cookies) all or some parts of the Site may not work as intended or may not work at all without cookies.

 Change to our Cookie policy

We can change this Cookie Policy at any time. If we make material changes to this Cookie Policy, we will let you know either by posting the changed Cookie Policy on the Site or by sending you an email. It is important that you review the changed Cookie Policy.

Types of Cookies

  1. a) First Party Cookies
  2. b) Third Party Cookies – There are cookies which are found in other companies’ Internet tools which we are using to enhance the Site.